A One–Hour Support Ticket Response Guarantee
We provide a one–hour response time guarantee for each trouble ticket or e–mail that you send to our customer care team. We will rapidly reply to all the common enquiries and forward right away the case to our sysadmins in case further assistance is required. If you make use of our Admin Services package, we’ll execute any of the included server administration services at a time that has been discussed with you beforehand.
A Top–Notch Tech Support Service
Our tech support team will be at your disposal 24–7–365 if you require assistance working with our Web Hosting Control Panel or with any of the applications that we pre–install for you on the dedicated server. Furthermore if you need help tackling all the ordinary admin tasks on your dedicated web hosting server, you can take a glimpse at our Admin Services package, which includes backup disk space, Operating System updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and restarting procedures, etcetera.
A User–Friendly Help Section
Our Web Hosting Control Panel was installed by default for each Linux dedicated servers hosting package. Among its features is a rather convenient integrated knowledgebase that will guide you step by step on all the actions that you can perform. Most help articles also video versions which show all the actions that you can perform in a very illustrative manner. You can find the how–to articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.