1 hour ticket response
We are dedicated to providing a swift and adequate reply to every technical support ticket submitted by a customer. Our well–trained support team members will review your issue and will offer you the best option. We offer a 1–hour response time guarantee for all client support tickets. In reality, our average customer support ticket response time has proven to be 20 minutes.
A First–Rate Technical Support Service
Our customer support team members possess broad experience in the Linux cloud website hosting packages industry and are capable enough to supply a prompt answer to your problem. If, however, the matter at hand is not within the competence of a customer support engineer, the client support ticket will be forwarded to a programmer or system administrator for additional assistance.
An Intuitive Help Center
To help you find a quick hint on how you can use a certain feature, we have incorporated a really intuitive Help Center section in the Web Hosting Control Panel. You can browse through a rich collection of web hosting account administration articles and website management articles, browse our F.A.Q. library or check out our educational video tutorials.
