The customer support that you'll receive from your cloud website hosting provider is very important, regardless of whether you have pre-sales questions and you're not a client yet, or you have some technical issue with a current account. Timely and accurate information about a question or an issue will save you lots of time and efforts, not mentioning that this is generally a proof that you are ordering from a genuine website hosting supplier not from some reseller. When you obtain a hosting account via a company that doesn't own its servers and it cannot access them directly, it is very likely that you'll wait for a couple of days so as to get a response to any query, so your web sites may remain offline for a long time. Alternatively, a supplier that provides various means of communication and has a tech support crew available all the time will assist you to right away and help you decrease or completely avoid any downtime and potential losses.
24/7 Customer Support in Cloud Website Hosting
We provide 24/7 billing, customer and tech support for all our Linux cloud website hosting packages. Even if you are not our client yet and you have some questions, we will give you a hand without delay and provide the necessary information, to give you a choice to make the very best decision when you buy a new hosting account. We are available at any moment, including holidays and weekends, and we offer various means of communication to get in touch with us - phone, live chat, email messages and support tickets. For your benefit, we have several telephone numbers internationally, so you are able to call the one that is closer to you. The maximum response time for your e-mail messages and the tickets is one hour. The standard response time is no more than 15-20 minutes, which means that you can forget all about waiting for days and nights to receive assistance for some task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to receive quick support, particularly if your website is not functioning properly for whatever reason. All of our Linux semi-dedicated packages feature 24/7 customer and tech support, so that in case anything comes up, you'll be able to use plenty of methods to let us know - phone line with a few local numbers globally, live chat, e-mail messages and tickets. The first two choices are for pre-sales, billing and common matters, so if you do not have an account yet, for instance, you'll be able to get more information for our services, or we can assist you with simpler tech matters. The next two options are for solely technical issues or anything which is more time-consuming because it is quicker to follow the correspondence between you and our tech support crew. The guaranteed maximum reply time for them is only one hour, the typical one - 15-20 minutes, therefore you won't have to wait for an entire day to receive support like you may have to do when using the services of various other service providers.
24/7 Customer Support in VPS Hosting
If you rent a Virtual Private Server from our company, you can get in touch with us 24/7 for any server-related issue or fordifferent problems or questions about the pre-installed software your server comes with. If you have not purchased a virtual private server plan yet, you're able to learn more details about our solutions by giving us a call or by using our live chat service. For more tech problems, you will be able to send an email message or open a ticket through your billing Control Panel and you'll receive support within a maximum of an hour regardless of the time of the day, even on weekends and holidays. The actual response time generally doesn't exceed half an hour. If you need assistance with third-party software, you're able to reap the benefits of the Managed Services upgrade which you can include to every single VPS package and our administrators will assist you with any installation or troubleshooting problem you could have encountered.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server packages that we supply include 24/7 support via several methods of communication and with a 1-hour max answer time warranty. When you want to find out more about the packages or you have various general or billing questions, you are able to phone one of the local numbers that we have internationally or you could use our live chat service and talk to a live agent. For solely technical difficulties which need some help from a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an email message, because these channels are more appropriate to monitor a given matter. The response time for them rarely is more than 30 minutes, so you can forget all about waiting for a whole day so as to receive assistance. The support service is available for all the server-related matters, and the pre-installed software. In case you need assistance for third-party applications, you can consider acquiring the Managed Services upgrade that we supply with all of the plans.