In case you have purchased a web hosting package and you have certain queries with regards to a given function/feature, or in case you have faced a certain problem and you require help, you should be able to get in touch with the respective technical support staff. All hosting companies deploy a ticketing system irrespective of whether they offer other ways of contacting them along with it or not, since the very best way to handle a problem most often is to use a ticket. This communication model makes the replies sent by both sides simple to track and permits the technical support staff representatives to escalate the problem in case, for example, a server admin should get involved. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you must use no less than two different accounts to contact the customer care staff and to actually administer the hosting space. Incessantly switching between the accounts could sometimes be a drag, not to mention the fact that it takes a very long time for the vast majority of web hosting providers to respond to ticket requests.
Integrated Ticketing System in Cloud Website Hosting
Our Linux cloud website hosting packages come bundled with an integrated support ticket system, which is an indivisible part of our in-house developed Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia enables you to manage everything connected with the web hosting service itself in the exact same location – invoices, files, e-mails, trouble tickets, etc., eliminating the need to log in and out of different interfaces. If you have any pre-sales or technical questions or any difficulties, you can open a ticket with a few mouse clicks without needing to leave your Control Panel. In the meantime, you may select a category and our system will offer you a number of help articles, which will provide you with more info and which may help you fix any particular problem even before you actually open a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even in case it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated packages, was built with one goal in mind – that you should be able to manage everything related to your semi-dedicated server account in a single location and the support tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got a query or come across a predicament, you can get in touch with our customer service team members straight away without the need to go to an entirely different admin console. You can browse your website files or check various account settings while submitting a new ticket or reading the answer to an older one. If you have numerous tickets and you would like to find a given one, you can resort to the intelligent search functionality, which is available in the Help section of the Control Panel. We guarantee that you will receive a reply in less than one hour irrespective of the nature of your query or issue.