A live chat is a real-time method of communication between a hosting supplier's support team and its customers. It is an efficient method to receive some information about the website hosting services or have some issue resolved since you are talking to a live agent. The advantages of using a live chat service rather than calling or opening a ticket are the smaller chance of errors when you exchange info like usernames or domain names, the quicker response time since the communication is real-time plus the fact that you do not have to stay on the chat all the time - you are able to do something else entirely while the agent investigates the issue in question. In addition, you're able to join a live chat room from any computer which is connected to the web, avoiding the phone charges that you will have to pay when you are calling to another country.
Live Chat Support in Cloud Website Hosting
In addition to the telephone and ticket support, we offer live chat support as well. You'll be able to contact us every day, including holidays and weekends, and we will give you more details about the Linux cloud website hosting packages
that we supply in case you are not a customer yet, or about basic and billing questions in case you already have a user profile. Though for entirely tech issues you need to open a ticket to the technical support team, because such matters require extra time to be resolved, you can still contact us through the live chat for some technical information. To give you an example, we're able to help you set up an email address in your email client or troubleshoot a number of problems, saving you plenty of time. Even when our phone lines are already off for the day, you will be able to speak with a live person.
Live Chat Support in Semi-dedicated Hosting
When you use the live chat support service that we provide with all our Linux semi-dedicated packages
, you can get the the right answers for any questions you have or get a lot of problems dealt with very quickly. The service is online each and every day, so that you're able to speak with an agent even on holidays and weekends. In case you're not sure which plan would be better for your sites or if our advanced cloud hosting platform covers some system requirements, you can join our live chat before buying anything. If you're a current customer, you'll be able to get more information about account settings, billing issues and a variety of common technical troubles you may have, for instance in case you are unable to install an email account in a client on your personal computer. The live chat will save you a considerable amount of time regardless where you are or when you contact us.