If you ever encounter a problem with your site and are unable to take care of it yourself, ask the web hosting provider’s customer support staff to assist you to bring the site back online. A quick solution would be the best-case scenario, but a lot of companies answer within twenty four hours and even more, particularly if you’re doing business with a hosting reseller. Even if your problem can be fixed without much difficulty, your website may not work properly or it may not be reachable at all for an extended stretch of time, so you may lose potential clients as it is highly unlikely that anyone will ever return to a site that is out of order. That is why, you should make sure not only that you can touch base with your web hosting company, but also that they can respond and assist you in a timely fashion. If an application update does not go smoothly or you erase something unintentionally, for instance, the site must be restored promptly in order to prevent elongated downtime.
One-Hour Response Guarantee in Cloud Website Hosting
Our Linux cloud website hosting packages
feature a one-hour reply guarantee, which implies that regardless of what question or complication you may have, we’ll always be there to lend you a hand. The fact is, it seldom takes more than half an hour to get a problem resolved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our technical support team members will be at your service 24/7, even on legal holidays and weekends, which goes to say that you will receive timely support at any time. We are aware of precisely how precious time can be, so by the time we reply to your trouble ticket or e-mail, we’ll have probed into the issue and, in case we haven’t come up with a solution, we’ll provide you with more details on what you need to do on your end, if the circumstances require this. With our support service, you can be sure that there will be someone to assist you immediately, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client care staff reps are available at all times and they will reply to any ticket that you post from your hosting Control Panel within less than one hour. The response time is guaranteed no matter if you have a generic enquiry associated with your semi-dedicated server
or you stumble upon a certain obstacle and for most issues you won’t have to wait even that long. Irrespective of what the essence of the issue is or what time it is, we’ll be there to lend you a hand, as we are available 24 hours a day, 7 days a week to cope with any billing, general or technical issue. If you contact us about anything that’s within our power, we will solve it before we answer, which suggests that you won’t have to wait for hours or days while the problem lasts. If there’s something that you need to do on your end, we will supply you with the needed details – what workable solutions to try out, what steps to take, etc.