In the event that you have ever had a cloud website hosting account before or you've dealt with any other kind of online service, you probably know from your own experience that for a lot of things it is better to talk to a live person over the phone instead of exchange tickets or e-mail messages. If you want to know more about a specific service before you order it or in case something small should be done, for example, it is much easier and faster to do it in real time. If you have the option to get hold of representatives by phone, it is very likely that you're dealing with a real web hosting provider, not a reseller. The level of support that you'll get on the telephone may differ between different companies - from very general matters to experienced technical support. Usually the majority of suppliers offer pre-sales assistance and first level telephone support, while more complicated technical issues are handled via e-mail or tickets.
Phone Support in Cloud Website Hosting
Our cloud website hosting
plans come with phone support fourteen hours a day even on official holidays, so if you do not have an account yet, you can call and find out more about our solutions or if we will meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States of America, the United Kingdom and Australia, so you are able to contact the telephone number which is closer to you. In case you're an existing customer, we can assist you promptly with all the general and billing issues and with numerous technical matters in order to save you time and efforts - we are aware of the fact that often it's quicker to consult with a live person to get things done instantly. Of course, some problems simply cannot be managed over the phone, so if this is the case you'll be able to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server
plans that we offer include real-time phone support for 14 hours a day. In case you are not sure which package will be appropriate for your websites, you'd like to find out more about the plan's specifications or you'd like to have any other information about our solutions, you will be able to call any of the local phone numbers that we have in the United States, the United Kingdom and Australia and our customer support agents will assist you. If you already own an account, you'll be able to get in touch with us about sales and general matters, although we're often able to help with a lot of tech issues as well. For entirely technical issues you'll need to take advantage of our in-built ticketing system where the communication between you and our technical support team will be in one place, which is the better option in case the problem requires longer time to be resolved or it needs to be escalated to our system administrators.